LuLuGo Driver App Privacy Policy

This Privacy Policy explains how LuLuGo (“LuLuGo,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use the LuLuGo Drivermobile application (the “App”) and related driver portal services on order.lulugo.us.

This policy is intended for independent drivers who register for or use the App. It is designed to align with the data practices disclosed in Apple App Store privacy labels for LuLuGo Driver.

1. Who this policy covers

This policy applies to drivers using the LuLuGo Driver iOS or Android app, including onboarding, task dispatch, delivery progress, proof-of-delivery uploads, earnings/wallet features, and account management.

2. Information we collect

Depending on how you use the App, we may collect the following categories of information:

2.1 Contact info (linked to you)

• Name — used for app functionality such as account setup, agreements, dispatch communication, and delivery records.
• Email address — used for app functionality such as account recovery, operational notices, and support.
• Phone number — used for app functionality such as sign-in, dispatch contact, and account verification.
• Physical address — used for app functionality such as driver profile / onboarding and operational records.

2.2 Financial info (linked to you)

• Payment info — such as payout destination details you provide (for example bank account or other payout method information) so we can process driver earnings and withdrawals. This information is linked to your driver account.

We do not ask the App to store full card numbers for card checkout inside the driver app. Payment processing partners (such as Stripe, where applicable) may process payment data under their own privacy policies.

2.3 Location (app functionality)

• Precise location— collected while you use the App for dispatch and active delivery work, including background location when you grant “Always” permission. We use location to match work, record live position, route/mileage/time for active tasks, and support operational safety and dispute resolution.

You can change location permissions in your device settings. If background location is disabled, some dispatch features may be unavailable.

2.4 Diagnostics (analytics)

• Crash data — used to diagnose failures and improve App stability.
• Performance data — used to understand App reliability and improve performance.

2.5 Other information you may provide for driver operations

To operate the driver network, we may also collect information you submit during onboarding or task completion, such as driver license details and images, vehicle details and photos, government ID-related fields required for compliance, delivery proof photos, task status updates, device/app version information, and push notification tokens.

3. How we use information

• Create and manage your driver account
• Verify eligibility, documents, and agreements
• Dispatch and manage delivery tasks
• Provide navigation shortcuts and task progress tools
• Record route, mileage, and working time for active jobs
• Process earnings, wallet balances, and payouts
• Communicate about assignments, account status, and support
• Maintain security, prevent fraud, and comply with law
• Analyze crashes and performance to improve the App

4. How we share information

We may share information with:

• Service providers that help us host, store, message, map, analyze, or process payments (under contractual confidentiality and security obligations)
• Operational partners involved in fulfilling a specific delivery when reasonably necessary for that job
• Professional advisors and authorities when required by law, legal process, or to protect rights, safety, and security
• Business transfers in connection with a merger, acquisition, or asset sale, subject to appropriate safeguards

We do not sell your personal information.

5. Data retention

We retain driver account, task, location-history for active work, document, and payout records for as long as needed to operate the service, meet legal/accounting requirements, resolve disputes, and enforce agreements. Retention periods vary by record type.

6. Security

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; please use a strong password and keep your device updated.

7. Your choices and rights

• Update profile and payout details in the App where available
• Control camera, photo library, notification, and location permissions in device settings
• Request access, correction, or deletion of personal information where applicable law allows

To make a privacy request, email privacy@lulugo.us or support@lulugo.us. We may need to verify your identity before fulfilling a request.

8. Children

The App is intended for adults who are eligible to work as independent drivers. It is not directed to children under 13, and we do not knowingly collect personal information from children.

9. International users

LuLuGo operates primarily in the United States. If you access the App from another country, your information may be processed in the United States or other locations where we or our providers operate.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version at this URL and revise the “Last updated” date. Continued use of the App after an update means you acknowledge the revised policy.

11. Contact

LuLuGo
Email: privacy@lulugo.us
Support: support@lulugo.us
Website: https://order.lulugo.us