Frequently asked questions

Answers organized by topic. If you don't find what you need, contact us at support@lulugo.us.

About LuLuGo

What is LuLuGo?

LuLuGo is a last-mile logistics dispatch network for same-day and urgent deliveries. The system matches shipments with drivers, records every step of the process, and improves matching over time through structured fulfillment data.

About LuLuGo

Who can use LuLuGo?

Merchants, e-commerce sellers, restaurants, warehouses, and any business that needs reliable same-day local delivery. Drivers who want to earn through dispatch assignments can also join the network.

About LuLuGo

What areas do you serve?

LuLuGo currently operates in specific territories with structured coverage. We do not claim nationwide service. Contact us to confirm whether your area is covered.

About LuLuGo

What makes LuLuGo different from a basic courier service?

Every order has a structured record: a quote tied to the route, timestamped status transitions, 3 required proof-of-delivery photos, and payment that only moves after driver confirmation. The system remembers which drivers work well for your business and improves matching over time.

Ordering and quotes

How do I get a quote?

Enter your pickup and drop-off addresses. The system calculates route distance and estimated time, then shows you a price. You see the quote before you commit to anything.

Ordering and quotes

Is the quote final?

Once you confirm the order, the quote is locked to the order record. The price you saw at confirmation is the price that gets invoiced. No post-delivery surprise charges.

About LuLuGo

Ordering and quotes

Delivery and tracking

Drivers

Payments and disputes

Receiving a LuLuGo delivery

Still have questions?

Reach out to us directly.

support@lulugo.us
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