Questions, answered by workflow.

Choose the section that matches how you plan to use LuLuGo.

SHIP

How do I get a quote?

Start on the LuLuGo site with Get a quote, enter pickup and drop-off details, and review the price before you book. Final pricing is calculated for your specific route and service availability.

Can I follow a delivery?

Yes. Customer orders show delivery status and timeline inside LuLuGo. Sign in through Track to view active and completed orders.

What is proof of delivery?

Proof of delivery is the completion evidence retained with an order, such as required delivery photos and other confirmation supported by the workflow.

DRIVE

What vehicles are supported?

Supported work can include sedans, SUVs, pickups, cargo vans, Sprinters, and box trucks, depending on the service area and requirements.

Does LuLuGo automatically accept work for me?

No. DRIVE is decision-support first. Drivers review available context and remain responsible for accepting supported work.

How do payouts work?

Eligible earnings, settlements, wallet activity, and payout requests are presented in the Driver product. Timing and eligibility depend on the completed work and payout state.

CARRIER

Who can join the Carrier Network?

The Carrier experience is intended for owner-operators, small motor carriers, and small fleets operating under their own company and authority.

Why do you ask for MC or USDOT?

LuLuGo uses the identifier to find supporting public provider information so you can confirm company details and understand readiness. Provider data does not silently overwrite your Carrier identity.

Does LuLuGo guarantee loads?

No. Carrier onboarding establishes identity, equipment, verification, and readiness. LuLuGo does not guarantee freight, rates, revenue, or automated backhaul matches.

Can I upload documents now?

Private binary document upload is not advertised as available until approved private storage is in place. Missing documents may remain visible readiness blockers.