Connected workflow
How it works
Three roles, three flows — all running on the same auditable record. Here is exactly what happens from order to proof of delivery.
Connected workflow
Same order, three views
Customer
Request, quote, and delivery record
Dispatcher
Assignment state and payment readiness
Driver
Task steps and proof of delivery
Order record
Customer / Merchant
From first quote to delivery record — what merchants and customers see at each step.
- Enter pickup and drop-off addresses
- Review route preview, ETA, and quote
- Confirm and submit order
Order intake
Customer order preview
Create order
Customer
Acme job site account
Pickup
Store dock, 2:30 PM
Drop-off
Customer address verified
Next step
Ready for dispatcher review
Customer / Merchant
From first quote to delivery record — what merchants and customers see at each step.
- 1
Enter pickup and drop-off addresses
Type the origin and destination. The system uses the addresses to calculate route distance and estimated time.
- 2
Review route preview, ETA, and quote
See the route on a map, the estimated time, and the price — all calculated from the same route data. Nothing hidden.
- 3
Confirm and submit order
Once the quote looks right, confirm the order. It enters the dispatch queue with all details locked to the record.
- 4
Driver is matched and confirmed
The system matches a driver based on availability, territory, and history. You see who is assigned and when they confirmed.
- 5
Payment proceeds after driver confirmation
No charges until a driver is locked in. Payment connects to the confirmed assignment — not to the quote alone.
- 6
Track delivery status during transit
Check delivery status from your account while the order is in progress. Each status change is timestamped as it happens.
- 7
Driver uploads 3 POD photos at delivery
The driver takes three photos at the delivery location before the order can close. An optional signature adds a second layer of confirmation.
- 8
Delivery record stays in your account
Quote, timeline, proof of delivery, payment — the complete record is available in your account for reference or dispute resolution.
Driver
From assignment review to trust building — what drivers see and do on each delivery.
- 1
See available assignment with route and payout details
When a job becomes available, you see the pickup and drop-off locations, route distance, estimated time, and payout — before you decide.
- 2
Review route, estimated time, and delivery requirements
Check the specifics: where to go, how long the system estimates, and any notes or requirements attached to the order.
- 3
Accept the assignment or submit a bid
If the job fits, accept it. In some cases, you can submit a bid. Either way, your decision is recorded with a timestamp.
- 4
Complete the delivery
Pick up at the origin, deliver to the destination. Status updates are recorded at each transition — pickup confirmed, in transit, arrived.
- 5
Upload 3 required delivery photos + optional signature
At the delivery location, upload three photos as proof of delivery. If the recipient is present, capture an optional signature. The order cannot close without the photos.
- 6
Build trust history through consistent fulfillment
Every completed delivery becomes part of your track record. The system notes who you work well with — consistent performance leads to better-fit assignments over time.
Dispatcher
From incoming order to completion review — how dispatchers manage the flow.
- 1
View incoming order with pickup and drop-off details
See the order details as they come in: addresses, route distance, timing requirements, and any special instructions from the customer.
- 2
See available drivers with recommendation scores
The system surfaces drivers who are available in the territory, with recommendation scores based on history, proximity, and capability match.
- 3
Compare ETA, vehicle type, and territory match
Review the options: which driver can reach the pickup fastest, whose vehicle fits the load, and who has the strongest match for this territory.
- 4
Dispatch to selected driver
Assign the order to the chosen driver. The assignment is timestamped and both the driver and the customer are updated immediately.
- 5
Monitor delivery progress and status changes
Track the order through each status change in the console. Every transition is visible — no blind spots between dispatch and delivery.
- 6
Review completion evidence
After delivery, review the POD photos, the status timeline, and the overall delivery record. Everything needed for accountability is in one place.